We value your business and always strive to provide the best service to our customers. During the holiday season we recognize that you are busy planning and preparing for many events and parties, and concentrating on providing the best possible service to your customers. To assist you in this process we would like to remind you of some of the practices that allow us to serve you better. Please keep the following information in mind when placing orders online or with our customer service team. Thank you for your understanding, and we look forward to working with you this holiday season.
- Due to increased delivery volume during the holiday season (October through December), orders may take an additional 1-2 days to be delivered. Our warehouse and customer service personal will do everything they can to get your order out as soon as possible. Occasionally, our staff or our couriers may not be able to move all the freight they receive in the same day.
- To expedite the ordering process, please be ready with your customer number, item numbers and product descriptions when you call customer service to order.
- Personalized praline orders are only shipped on Monday, Tuesday, and Wednesday. Thursday shipments may be sent if your shipping address is within our 24-hour delivery area. Orders are sent from our Gaithersburg, Maryland warehouse only.
- Please also be advised that personalized praline orders always require 7-10 business days of lead time from image approval by customer.
- If you are ordering a pallet of products it may take 2-3 weeks to be delivered. Please keep this in mind when planning your purchases.
If you have any questions please reach out to our customer service team by calling 1.800.231.8154 or emailing us at email@example.com.